Need help?
Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Returns & Refunds
We offer a 30-day return policy. If you're not satisfied, you can return your item for a refund or exchange. The product must be in its original condition and packaging.
Simply email us at support@lucido-lights.com with your order number, and we’ll guide you through the process.
Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Refunds are typically processed within 5-7 business days after we receive your return.
Payments & Security
We accept Visa, MasterCard, PayPal, Apple Pay, and other secure payment options.
Absolutely! Our website uses SSL encryption and trusted payment processors to ensure your details remain safe.
Customer Support
You can reach us via:
📧 Email: support@lucido-lights.com
📞 Phone: +31621100212
📅 Support Hours: Monday–Saturday, 9 AM – 6 PM (CET)